Commercial policy

Refund and Cancellation Policy

This policy explains whether QAVetted's digital B2B service can be cancelled or refunded, how to make a request, and how long processing takes.

Cancellation Policy

A client may cancel a QAVetted subscription at any time through the product's billing page when that facility is available or by emailing support@qavetted.com. Email requests must identify the client organisation and be sent by an authorised account contact.

Cancellation prevents the next renewal and takes effect at the end of the current paid billing period. The client retains the access stated in its order until that period ends. Cancellation does not reverse usage already incurred or charges already earned during the current period.

QAVetted acknowledges an email cancellation request within two Indian business days. If a renewal is charged after a valid cancellation request received before the renewal time, that charge is treated as an incorrect charge under the Refund Policy below.

Refund Policy

Amounts already paid are generally non-refundable after service access has been provisioned. A refund or billing correction may be approved when:

• the same charge was processed more than once;
• the charged amount or billing interval differs from the accepted order or checkout;
• QAVetted did not provision the purchased service access;
• a valid cancellation request was received before renewal but the renewal was still charged;
• the applicable customer order provides another remedy; or
• applicable law requires a refund.

To request a refund, email support@qavetted.com within seven calendar days of the charge. Include the client organisation, invoice or payment reference, charge date, amount, and reason. Do not email card numbers, bank credentials, passwords, or identity documents.

QAVetted acknowledges the request within two Indian business days and identifies any information needed to review it. QAVetted communicates the decision within ten Indian business days after receiving the request and the information reasonably required to evaluate it. An approved refund is initiated to the original payment method within seven Indian business days after approval. The customer's bank or card issuer controls the additional time before the credit appears.

Digital Service Delivery Policy

QAVetted is digitally delivered B2B software. There are no physical goods, no shipping charge, no shipment tracking, and no physical return process.

Private-preview access is issued after the organisation is approved and the applicable written access conditions are accepted. For a paid service, the order or checkout states the plan, price, billing interval, included usage, overage terms, and expected activation timing before payment. Access is delivered electronically to the authorised organisation contact.

If paid access is not provisioned within the timing stated in the order, contact support@qavetted.com. Failure to provision purchased access is eligible for correction or refund as described above.

Disputes and support

Please contact QAVetted first so an incorrect charge or provisioning failure can be investigated. This policy does not limit a right or remedy that cannot lawfully be excluded. See the Terms of Service for the broader service agreement.